Privacy Policy - Keys Locker
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Privacy Policy

1. Introduction

Keys Locker LLC (“Keys Locker,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website keyslocker.com (the “Site”) and make purchases through it.

By using our Site, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Site.

2. Information We Collect

Personal Information

When you create an account, place an order, or contact us, we may collect:

  • Full name
  • Email address
  • Billing address (street, city, state/province, postal code, country)
  • Phone number (if provided)

Payment Information

Payment is processed by Stripe, our PCI-compliant payment processor. When you make a purchase:

  • Your credit/debit card details are collected and processed directly by Stripe. We never receive, store, or have access to your full card number, CVV, or expiration date.
  • Stripe may share with us a truncated card number (last 4 digits), card type, and billing address for order verification purposes.
  • For more information, see Stripe’s Privacy Policy.

Order Information

We retain records of your purchases, including products ordered, license keys delivered, order amounts, and transaction dates.

Technical Information

When you visit our Site, we may automatically collect:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages visited, time spent, and click patterns
  • Device type (desktop, mobile, tablet)

3. How We Use Your Information

We use your personal information for the following purposes:

  • Order fulfillment: To process your purchase, deliver license keys, and send order confirmations.
  • Customer support: To respond to your inquiries, resolve issues, and provide assistance.
  • Account management: To create and maintain your customer account.
  • Fraud prevention: To detect and prevent fraudulent transactions and unauthorized access.
  • Legal compliance: To comply with applicable laws, regulations, and legal processes.
  • Communication: To send transactional emails (order confirmations, delivery notifications). We will only send marketing communications with your explicit consent, and you can opt out at any time.
  • Site improvement: To analyze usage patterns and improve our website, products, and services.

4. Cookies

Our Site uses cookies and similar technologies to enhance your experience:

  • Essential cookies: Required for the Site to function properly (shopping cart, login sessions, checkout). These cannot be disabled.
  • Analytics cookies: Help us understand how visitors use the Site (pages visited, time on site). This data is aggregated and anonymized.
  • Preference cookies: Remember your settings such as language and currency preferences.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of the Site.

5. Third-Party Services

We share your information with the following third-party services only as necessary to operate our business:

  • Stripe (payment processing) — Receives payment and billing information to process transactions. Stripe Privacy Policy
  • Software publishers (licensors) — License keys are issued by the respective publishers. Activation of keys is subject to the publisher’s data practices and terms of service.
  • Email service providers — To send transactional and order-related emails.

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy.
  • Comply with legal and regulatory obligations (e.g., tax records, transaction records).
  • Resolve disputes and enforce our agreements.

Order records and transaction data are retained for a minimum of 7 years for tax and legal compliance purposes. You may request deletion of your personal data at any time, subject to our legal retention obligations.

7. Your Rights — GDPR (EU/EEA Residents)

If you are a resident of the European Union or European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR):

  • Right of access: Request a copy of the personal data we hold about you.
  • Right to rectification: Request correction of inaccurate or incomplete data.
  • Right to erasure: Request deletion of your personal data (“right to be forgotten”), subject to legal retention requirements.
  • Right to data portability: Request your data in a structured, commonly used, machine-readable format.
  • Right to restrict processing: Request that we limit how we use your data.
  • Right to object: Object to the processing of your data for certain purposes, including direct marketing.
  • Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.
  • Right to lodge a complaint: You have the right to file a complaint with your local data protection supervisory authority.

To exercise any of these rights, please contact us at support@keyslocker.com. We will respond to your request within 30 days.

8. Your Rights — CCPA (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA) grants you the following rights:

  • Right to know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
  • Right to delete: Request deletion of your personal information, subject to certain legal exceptions.
  • Right to opt out of sale: You have the right to opt out of the “sale” of your personal information. Keys Locker does not sell your personal information to third parties.
  • Right to non-discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To submit a request, email us at support@keyslocker.com. We will verify your identity before processing your request and respond within 45 days.

9. Data Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect it:

  • Our Site uses HTTPS/SSL encryption to protect data transmitted between your browser and our servers.
  • Payment processing is handled by Stripe, which is PCI DSS Level 1 certified — the highest level of security certification in the payments industry.
  • Access to personal data is restricted to authorized personnel on a need-to-know basis.
  • We regularly review and update our security practices.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

10. International Data Transfers

Keys Locker is based in the United States. If you are visiting our Site from outside the US, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our Site and providing your information, you consent to the transfer of your data to the United States. We take appropriate safeguards to ensure your data is treated securely and in accordance with this Privacy Policy.

11. Children’s Privacy

Our Site is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 16, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at support@keyslocker.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically. Your continued use of the Site after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your privacy rights, please contact us:

  • Email: support@keyslocker.com
  • Business: Keys Locker LLC
  • Address: 30 N Gould St Ste N, Sheridan, Wyoming 82801, United States
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