Last updated: May 15, 2026

1. Overview

Keys Locker sells Microsoft cloud subscription services provisioned through the Microsoft Cloud Solution Provider (CSP) program. This Refund Policy outlines when refunds and cancellations are available. We are committed to fair, transparent billing and will work with you to resolve any issues promptly.

2. Subscription Cancellation

You may cancel your subscription at any time through your account dashboard or by contacting our support team at support@keyslocker.com.

Monthly subscriptions: Cancellation takes effect at the end of the current monthly billing period. You will retain access to the service until the period ends. No partial-month refunds are issued for monthly plans unless covered by Section 3 or 4 below.
Annual subscriptions: Cancellation requests submitted within 72 hours of the annual billing date are eligible for a full refund. After 72 hours, cancellation takes effect at the end of the annual term with no refund for the remaining period.

3. 14-Day Cooling-Off Period

For new subscriptions where service access has not yet been provisioned or activated, customers are entitled to a full refund within 14 days of the initial purchase date. Once provisioning has begun and service access has been granted, the right to cancel under this clause is waived.

This clause applies to first-time purchases of a subscription plan. It does not apply to subscription renewals or seat additions.

4. When We Issue Refunds

We will issue a full or partial refund in the following situations:

Service not provisioned: Your subscription was charged but never provisioned, and we are unable to resolve the issue within 48 hours.
Duplicate charge: You were charged more than once for the same subscription due to a billing error.
Cancellation within 14 days (new subscriptions, not yet activated): As described in Section 3 above.
Annual subscription cancelled within 72 hours: As described in Section 2 above.
Wrong product provisioned: We provisioned a different plan than the one you ordered, and we are unable to correct it.

5. Non-Refundable Situations

Refunds will not be issued in the following cases:

Change of mind after activation: Once service access has been provisioned and active, subscriptions are non-refundable except as stated in this policy.
Subscription renewals: Automatic renewal charges are non-refundable. It is your responsibility to cancel before the renewal date if you do not wish to continue.
Partial months on monthly plans: We do not issue prorated refunds for unused days in a monthly billing period.
Microsoft service issues: Outages, performance issues, or feature changes made by Microsoft are not grounds for a refund from Keys Locker. Please contact Microsoft Support for service-level issues.
Seat additions: Additional seats added to an active subscription are non-refundable once provisioned.
Failure to cancel before renewal: We do not issue refunds for renewal charges if you did not cancel before the renewal date.

6. How to Request a Refund

To request a refund, please contact our support team:

Email us at support@keyslocker.com.
Include your order number and the email address used for the purchase.
Describe the issue in detail.

Our team will review your request and respond within 24–48 hours.

Time Limit: All refund requests must be submitted within 30 days of the charge in question. After 30 days, we reserve the right to decline any refund request regardless of the circumstances.

7. Refund Process

If your refund is approved:

The refund will be processed to your original payment method via Stripe.
Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.
You will receive an email confirmation once the refund has been processed.

8. Chargebacks & Disputes

We strongly encourage you to contact us first before filing a chargeback or dispute with your bank or credit card issuer. In most cases, we can resolve issues faster and more favorably by working directly with you.

If a chargeback is filed for a subscription that was validly provisioned and in active use, we reserve the right to provide evidence of service delivery to your card issuer and to suspend your account pending resolution.

9. Contact Us

If you have any questions about this policy or need assistance, please contact us:

Email: support@keyslocker.com
Business: Keys Locker LLC
Address: 30 N Gould St Ste N, Sheridan, Wyoming 82801, United States