Last updated: October 5, 2026

1. Summary

Your key stays hidden on your order page until you click “Reveal key”.
Not revealed yet? You can cancel within 14 days of purchase for a full refund, for any reason.
Once you reveal a key, the sale is final, unless the key is defective.
Defective key: we send a free replacement within 24 hours, or a full refund if we can’t replace it.
Problems installing with Microsoft’s installer are not a key defect. We’ll help you install, but they don’t qualify for a refund.

2. Keys you haven’t revealed

After payment, your key is ready on your order page, but it stays hidden until you click “Reveal key”. We also email you a link to your order page. We record when a key is revealed: the date, time, IP address and browser.

If you haven’t revealed a key, you can cancel it within 14 days of purchase for a full refund. This covers any reason, including buying the wrong product or buying the same product twice. Message us from your order page or email support@keyslocker.com.

Once a key is revealed, we can’t take it back. A revealed key can’t be refunded, exchanged or turned into store credit, except under section 3.

3. Defective keys

A key is defective if it doesn’t activate, is reported as already used, or is rejected by Microsoft’s activation system.

Each product page shows its activation guarantee period, for example 7 or 30 days from purchase. Activate within that period to stay covered.
Send us your order number and a screenshot of the activation error.
Most activation errors are an edition mismatch or a typo, and we’ll help you fix it. If the key really is faulty, we send a free replacement within 24 hours.
If we can’t replace the key, we refund it in full.

4. What isn’t covered

Changing your mind after you have revealed the key.
Keys that have been activated or redeemed. A Bind Key counts as redeemed once it is added to your Microsoft account, which happens before you can download Office.
Problems installing with Microsoft’s own installer or Microsoft account. They are not a key defect. We’ll gladly help you install, and Microsoft support can help with retail installations too.
Hardware, operating system or region requirements stated on the product page, for example a Windows-only product used on a Mac.
Software problems after a successful activation, such as crashes, bugs or slow performance. Microsoft handles these.
Problems reported after the activation guarantee period shown on the product page.

5. Microsoft 365 invitations

Microsoft 365 products are delivered as an invitation link to join a Microsoft 365 plan with your own Microsoft account. Invitation links are not hidden behind “Reveal key”.

If your access stops working during the coverage period shown on the product page, contact us and we’ll move you to a new seat or refund the unused part of the term.

Once you have accepted the invitation, the purchase can’t be cancelled for a change of mind.

6. How refunds are paid

Card, Apple Pay, Google Pay, Link, Cash App Pay and ACH bank payments are refunded to the original payment method through Stripe, usually within 5 to 10 business days.
Klarna, Affirm and Afterpay purchases are refunded to your plan with that provider, which then adjusts your payments.
Crypto, Binance Pay and WebMoney payments are refunded as the US dollar amount you paid, in the same currency, to a wallet or account you give us.
SBP payments are refunded in rubles through the payment service, or to a card or account you give us if that isn’t possible.

We email you when the refund has been sent.

7. Chargebacks and disputes

Please contact us before opening a dispute with your bank or payment provider. We can usually solve the problem faster.

If a dispute is opened for an order whose key was delivered and revealed, we may share our delivery and reveal records with your bank or payment provider.

8. Contact us

Email: support@keyslocker.com, or message us from your order page.
Business: Keys Locker LLC
Address: 30 N Gould St Ste N, Sheridan, Wyoming 82801, United States